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Return Policy


Any unopened, regular stock items may be returned to our warehouse within 10 days of invoice date for credit. Returns are subject to a 15% restocking fee to cover original outbound shipping & handling. The credit will be applied to the customers account to be used for future purchases. Damaged items will not be credited.

Non-stock items may not be eligible for return. Please contact us for inquiries as these items are on a case by case basis per manufacturer.

To request a return, select the sales order in your purchase history under your account. From there click "Request a return" to select the item(s) you wish to return. Alternatively, contact our office at sales@diagnosticsdirectinc.com.